Refund policy
Returns Policy
We have a 14 Day return policy, which means that you have 14 days after receiving your order to send your return.
To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.
OUR SIMPLE 3 STEP RETURNS PROCESS:
- Pop your item(s) in a packaging bag with your packing slip. Please make a note of which items you are returning and why.
- Post back to our HQ (we advise you use a tracked service):
Goody Paws,
18, Bignor Road, Sheffield, S6 1JD.
- You will receive an automatic email notification from our website once your return has been received and your refund has been approved. If there are any issues with your return, our customer service team will contact you. We aim to process returns within 1 working day.
Faulty/damaged items
Please inspect the items upon receiving your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
We do not offer returns or refunds on custom/pre-ordered items as these are made to order items. Final sale/seconds & sample items are NON-returnable, the price reflects this on all items. All sale items are final sale and non-returnable/refundable.
Exchanges
Unfortunately, we do not currently offer exchanges. You are welcome to return any unwanted items and make a separate purchase for the new item/s.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any postage costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you receive a free gift with your order and return any of the items, the free gift must be returned too. If it is not returned, the cost of the free gift will be deducted from your refund.
You can always contact us with any returns queries at
Refund Policy for Jekca Orders
Return Policy
You may request a return within 30 days of receiving your item. To qualify for a return:
- The item must be in its original condition, unworn or unused, with all tags attached and in its original packaging.
- A valid receipt or proof of purchase is required.
To initiate a return, contact us info@goodypaws.co.uk or Jekca at info@jekca.uk. Please note:
- Customers are responsible for covering return shipping costs.
- We recommend using a shipping method that provides a tracking number for your peace of mind.
- Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please inspect the item upon delivery and reach out to us immediately. This allows us to assess the issue and take corrective action promptly.
Non-Returnable Items
Certain items are not eligible for return:
- Custom or personalized products, including special orders.
- Perishable items such as food or plants.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards are non-refundable.
If you’re unsure whether your item qualifies for a return, please contact us at info@jekca.uk for assistance.
Exchanges
To exchange an item, please follow the return process outlined above. Once your return is approved, you can place a new order for the desired product. This ensures you receive your replacement item as quickly as possible.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed and credited back to your original payment method within 10 business days. Please note:
- Refund processing times may vary depending on your bank or payment provider.
- If more than 15 business days have passed since your refund was approved, please contact us at info@jekca.uk.