Shipping policy

UK DELIVERIES 

All orders are shipped via Royal Mail Tracked 24 or DPD (Next Day delivery). You will be emailed with shipping confirmation once we start to process your order. A tracking code will be provided with a link to the service used. Please ensure you have given an active email address or phone number to receive updates on your order.

 

Shipping Service	Cost	Dispatch Time	Delivery Times
Royal Mail Tracked 24	£4.25	1-3 Days	24 hours
DPD Next Day Delivery (excludes Northern Ireland and weekend delivery)	£5.50	1 Day	Next day*

*Orders must be placed before 12pm Monday - Thursday. Orders placed after 12pm will be shipped the following working day. This excludes Northern Ireland and weekend delivery. Please note that orders placed on Friday before 12pm will be dispatched the same day but will not be delivered until Monday. 

We are not responsible for delays or stolen orders. 

We are unable to combine multiple orders.

 

INTERNATIONAL ORDERS

EUROPE & THE REST OF THE WORLD

Shipping Service	Cost	Dispatch Time	Delivery Times
Royal Mail international Airmail tracked	£12.80	1-3 Days	Up to 21 days

European countries includes: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City

The rest of the world includes: United States, China, Singapore, Thailand, Australia, New Zealand, Canada 

Shipping is calculated at the checkout for orders shipped outside of the UK, based on weight and country. 

Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

MISSING/LOST/ STOLEN ORDERS

We cannot be held responsible for delays, lost or stolen parcels. Once your order as been despatched it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions. If they have been shipped back to us due to an insufficient address, we will be able to re-send this out to you but the postage will need to be re-paid and a reliable address used. 

In the unlikely event your order is lost/stolen or delivered damaged it is your responsibility to make a claim with the courier. Please contact us at info@goodypaws.co.uk for any details required to assist with making your claim.